ingaausa

    ingaausa

    Hi, I'm ingaausa. I have visited 6 escape rooms. I invite you to browse my profile. Follow me or write a message to talk about escape rooms.

    Visited rooms:
    6

    Planned rooms:
    0

    Level:
    Wanderer

    Points:
    41

    25
    41 pts
    50
    Catacombs
    Catacombs

    Technical issues damaged the experience

    12/14/23 | visit date: 12/13/23

    Trusted review

    I so would have loved to love this room, but our experience was disappointing from the start. The staff seemed extremely tired, although nice, so that might have affected the way they solved our issues. The first puzzle simply didn't work, which meant that even though we'd logically solved it within minutes, we fumbled around for 15 minutes before asking for help. We then spent 5 minutes explaining to the GM that it wasn't working, before they opened it manually. By opening up this first puzzle, apparently they mechanically opened up two other puzzles, in a room of relatively few puzzles. Why they didn't ask us to wait before they reset it, instead of ruining more puzzles, is beyond me. Of course technical issues can occur, I understand that and don't mind it, but the GM could have tried to reset it properly or at least warned us that we should close all open apartments that look like they shouldn't be open.

    Anyway. The room was nicely decorated with cool compartmentalisation and nice atmosphere. I never really got the storyline. Perhaps that was a language issue, although the room was perfectly language neutral otherwise.

    The puzzles were inventive and diverse, but rather simple, with one or two elements to it, but rarely more. The room is very linear. You're always just working at one thing at a time which adds to the simplicity and I can't really imagine a 6 people group working in this (we were 3). One puzzle was hard to solve, simply because it was so worn out, so we solved it with mainly trial and error, which isn't a very sophisticated way to solve things.

    Some very cool aspects, like the lowering ceiling, but still, the ratings surprise me as it is absolutely inferior to most rooms I've visited in Poland (in other cities such as Wroclaw and Gdansk).
    Recently visited rooms:

    Overall rating: 2/10

    Customer service: 3/10

    Interior: 7/10

    Difficulty: Easy

    Answer of company Zagadkownia

    We sincerely apologize for the issues you encountered during your recent gaming experience. After thoroughly reviewing the gameplay recordings and engaging in discussions with our team, we recognize the significance of the situation.

    Nine days ago, we initiated contact via email to gain deeper insights into the specific difficulties you faced. We are awaiting your answer.

    Please don't hesitate to reach out to us for further discussion, whether through email or by phone, based on your preferred mode of communication. Your feedback is crucial to us, and we are committed to resolving this matter comprehensively.

    Once again, we apologize for any inconvenience caused, and we assure you that we are taking the necessary steps to address and rectify the issues raised, aiming to restore your confidence in our services.

    Thank you for your understanding and cooperation.

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