Reservation management

Reservation statuses

There are different color-coded booking statuses in the Lockme system:

• Yellow empty circle - reservation with Lockme in the shopping cart
• Yellow - reservation paid by Lockme
• Yellow-green - booking from Lockme widget paid for
• Purple - reservation with deposit (paid or unpaid)
• Green - reservation from Lockme widget (confirmed or unconfirmed)
• Blue - other bookings
• Black - manually locked empty slot
• Comment icon - reservation contains a customer comment
• VAT invoice icon - VAT invoice required
• Padlock icon - automatic locking
• Internal comment icon - reservation has an internal comment

Basic booking view

Each reservation contains key information (visible based on the settings in the calendar options tab):

• Time of the reservation,
• Customer details (name, phone number),
• Total reservation price.

Clicking on a particular reservation opens its details.

Tab "Customer details"

This tab contains information about the person making the reservation:

• Name,
• Phone number,
• Email address,
• Language of the game,
• Paid extras (if purchased).

This data can be edited if necessary, such as when a customer has provided an incorrect phone number. In addition, the following functions are available:

• Copy data - when the button is clicked, all customer information is copied, including name, phone number and email address.
• Copy individual data - you can copy the phone number or email address separately by clicking the appropriate icon next to the selected information.
• Resend confirmation - allows you to resend the reservation confirmation message to the customer.

Tab "Pricing data"

Here you can check and edit the details of the reservation price:

• Pricing,
• Number of persons,
• Total cost of the reservation,
• Paid extras (if purchased),
• Questions for booking (if configured by the room owner).

In this section you can also:

• Use a Lockme voucher by entering the code and security number (only for bookings added manually from the panel),
• Use a discount code to reduce the price of the reservation (only for bookings added manually from the panel).

"Calendar" tab

In this tab you can change the date, time of booking or room:

• Move the reservation to another day,
• Change the time of the reservation on the same day,
• Move the reservation to another room.

After making changes, remember to click the green approve button and save your changes.

"Settings" tab

Here you can add internal comments. In addition, you can assign a label (max 8 characters) to make it easier to filter your reservation.

After making changes, remember to click the green approval button and save your changes.

"Change History" tab

In this section you can keep track of all the changes made to your reservation.

In addition, there is an option to filter the change history by different types of changes, which makes it easier to search for specific information regarding the reservation.

Booking cancellations and refunds

If a customer cancels a reservation, you can cancel it by selecting the "Cancel and refund" option. Available refund options:

• Full refund - the customer receives the full amount,
• Partial refund - you determine the amount of the refund.

Refunds are moderated - before they are accepted, the amount can still be edited. For more information on refunds, click here: Canceling a booking in the Lockme company panel

Need help or have questions?

Write to us at [email protected].