How do I add reviews on Lockme?

To add a room review on Lockme, go to the profile of the selected room, then select the "Write Review" tab. The further process depends on the country for which you are adding a review.

Adding reviews in Poland

For rooms in Poland, you will need to connect your Facebook account in advance. After entering the "Write a review" tab, click "Connect with Facebook" and go through the login process. It only serves to confirm your identity and does not publish any content on your profile. After connecting your account, you can proceed to add a review.

Step 1: Basic information about the visit

In the first step, you need to complete:

• Title of the review
• The date of the visit
• Who was with you (optional field, you can indicate friends from Lockme)

In addition, you can expand the "More details about this visit" section, where you will find:

• Number of players
• The option to indicate whether you were able to escape the room

Then enter the content of the review in the "Review body" field. You can use BBCode to format the text. When you have completed all the information, click "Next".

Step 2: Detailed evaluation

In this step you specify:

• Room difficulty (evaluate whether the puzzles were easy, medium or challenging, taking into account the experience of your group)
• Custimer service (pay attention to the contact with the staff, introduction to the game and assistance during the game)
• Interior (evaluate the setting, immersion, storyline and overall impression)

After selecting the appropriate values, click "Next."

Step 3: Overall rating

In this step you choose an overall rating for the room on a scale of 1 to 10. Each rating has a description to help you match it to your impressions. It's a good idea to follow them so that the rating is consistent and clear to other users.If you're not sure how to choose a rating, you can use the rating tips available in the article on writing reviews.

Additional options

At the end you can:

• add a private message to the escape room (this message is visible only to the owner of the room. It is not published publicly. You can write there, for example: more detailed feedback, technical comments or suggestions)
• add a photo of your visit (photos are also subject to moderation. This means that: they will not appear immediately after addition and may be rejected if they do not meet the rules)

Click "Submit review" to complete the process.

Adding reviews for other countries

The process of adding reviews looks the same as for Poland, except for the step of connecting your account to Facebook. After entering the "Write a review" tab, you can immediately go to the form and complete all the steps described above.

Moderation of reviews

All reviews published on Lockme are subject to moderation. Verification takes place on business days. This means that your review may not appear immediately after you add it and will be published after it is approved by a moderator.

I can't add a review, what to do?

If you are unable to add a review, it may be due to restrictions imposed on your account. In this situation, please contact us at: [email protected]

Have you added a review, but it is not visible?

Check out the article: "Why was my review rejected?" for possible reasons and rules for publishing reviews.

Do you have additional questions?

Write to: [email protected] or call our hotline: +48 577 502 902